Cancel/ Change Order

Last Updated: 06/13/2024

At Everfunk, we understand that customers may occasionally need to modify or cancel an order after it has been placed. This policy explains how order cancellations and order changes are handled for purchases made through https://everfunk.com/.

Our goal is to provide a transparent process that allows customers to request updates while maintaining the efficiency of our order processing system. Because we process and ship orders quickly to ensure fast delivery, requests to cancel or modify orders must follow the procedures described below.

This policy applies to all products sold by Everfunk, including Backpack Bags, Handbags, Shoulder Bags, and Wallets.

1. Order Cancellation Requests

Customers may request to cancel an order if it has not yet been processed or shipped.

Everfunk processes orders quickly in order to maintain fast delivery timelines. Once an order has entered the fulfillment process or has been shipped, cancellation may no longer be possible.

Cancellation Eligibility

If a cancellation request is received after the order has already shipped, the customer may instead follow the procedures described in our Return & Refund Policy.

2. Timeframe for Cancellation Requests

Everfunk processes orders within 1 business day after they are placed. Because of this rapid processing timeline, cancellation requests should be submitted as soon as possible.

Recommended Cancellation Timeline

The sooner a cancellation request is submitted, the greater the likelihood that the order can be stopped before shipment.

3. How to Request an Order Cancellation

Customers who wish to cancel an order should contact Everfunk customer support and provide the necessary details for verification.

Information Required

To process the cancellation request, please include:

• Order number
• Full name used for the order
• Email address used during checkout
• Request to cancel the order

Once the request is received, our support team will review the order status and confirm whether cancellation is still possible.

4. Order Change Requests

Customers may request modifications to an order if it has not yet entered the fulfillment stage.

Possible changes may include:

• Updating the shipping address
• Correcting customer contact information
• Adjusting product selections
• Modifying order details when applicable

Change Eligibility

Once an order has been shipped, changes can no longer be made to the order contents or shipping details.

5. Address Corrections

Customers should carefully review shipping information before completing checkout. However, if an address error occurs, customers should contact Everfunk immediately.

Address updates may be possible if:

• The order has not yet shipped
• The correction request is received quickly

If the shipment has already been dispatched, the delivery carrier may not allow address modifications.

Incorrect addresses may lead to:

• Delivery delays
• Returned packages
• Additional shipping charges for reshipment

Providing accurate shipping information helps ensure timely delivery.

6. Orders That Cannot Be Cancelled

Certain orders may not be eligible for cancellation if they have already progressed through the fulfillment process.

Orders may not be canceled when:

• The order has already been shipped
• The shipment is in transit with a delivery carrier
• The order has been completed and delivered

In these situations, customers may request a return according to the Return & Refund Policy, which allows returns within 60 days of delivery.

7. Refunds for Cancelled Orders

If an order cancellation request is approved before shipment, the payment will be refunded.

Refunds for cancelled orders follow the same processing guidelines used for standard refunds.

Refund Processing Timeline

Refunds will be issued to the original payment method used during checkout.

Depending on the payment provider, additional processing time may be required for the funds to appear in the customer’s account.

8. Orders Already Shipped

Once an order has been shipped, cancellation is no longer possible.

Customers who no longer want the item after shipment may follow the return process after the order is delivered.

Available Option

This ensures that customers still have a clear path to resolve unwanted orders.

9. Multiple Item Orders

If an order contains multiple products such as Backpack Bags, Handbags, Shoulder Bags, or Wallets, cancellation or modification requests may affect only part of the order depending on processing status.

For example:

• Some items may already be packed or shipped
• Other items may still be eligible for cancellation

Our support team will review the order and determine what changes are still possible.

10. Customer Responsibility

Customers are responsible for reviewing their order details carefully before submitting a purchase.

Important details to verify include:

• Product selections
• Quantity of items
• Shipping address
• Contact information

Accurate information helps avoid delays and reduces the need for post-order changes.

11. Customer Support

Everfunk provides customer support to assist with cancellation or modification requests.

Store Information

Store Name: Everfunk
Email: support@everfunk.com

Support Hours

Customers are encouraged to contact support as soon as possible when requesting a cancellation or change.

Our team aims to respond to inquiries within 24 hours during business days.

12. Policy Updates

Everfunk may update this Cancel / Change Order Policy from time to time in order to reflect operational updates or improvements to our customer service procedures.

Any updates will be published on this page with the revised version available to customers.

13. Policy Summary

The key points of Everfunk’s order cancellation and modification process are summarized below.

Everfunk strives to process orders quickly and accurately so customers can receive their Backpack Bags, Handbags, Shoulder Bags, and Wallets without delay. For any questions about cancelling or modifying an order, please contact our support team at support@everfunk.com during our support hours.