Frequently Asked Questions (FAQs)
Welcome to the Everfunk FAQ center. To help you find answers quickly, we have compiled the most common questions regarding our premium jeans, blazers, and denim apparel. If your question isn’t covered here, our support team is available at support@everfunk.com from 8:00 AM – 7:00 PM EST, Monday through Saturday.
1. Shipping and Delivery
How much does shipping cost?
We offer a straightforward $6.99 flat rate for standard domestic shipping on all orders, regardless of the size or weight of your package.
What carriers do you use to ship orders?
To ensure secure and reliable delivery, we partner exclusively with major commercial carriers: USPS, UPS, and FedEx. The specific carrier is chosen dynamically based on whichever path is fastest and most efficient for your zip code.
When is the daily order cutoff time?
Our daily shipping cutoff time is 5:00 PM Eastern Standard Time (EST), Monday through Friday.
- Orders placed before 5:00 PM EST on a business day begin processing that same day.
- Orders placed after 5:00 PM EST, or over the weekend, are treated as received on the next open business day.
How long will it take for my package to arrive?
Your total delivery timeline consists of two phases:
- Handling Time: 1 business day (Monday through Friday).
- Transit Time: 2 to 6 business days (Monday through Friday).
In total, you can expect your package to arrive within 3 to 7 business days from your purchase date.
How do I track my order?
Within 24 hours of your order completing its 1-day handling window, we will send an automated Shipment Confirmation Email containing your unique tracking link. Please allow up to 24 hours for the carrier to update the initial tracking status online.
2. Orders and Modifications
Can I cancel or change my order after it's placed?
Because our fulfillment center processes orders rapidly to maintain our 1-day handling promise, windows for changes are very small:
- Orders placed before 5:00 PM EST: You must email us before 5:00 PM EST on that same day to request a change or cancellation.
- Orders placed after 5:00 PM EST / Weekends: You must email us before 8:00 AM EST on the following business day.
Once our warehouse team begins packing operations at 8:00 AM EST, the order is locked into the shipping queue and cannot be stopped or modified. Please email URGENT: Change/Cancel Order #XXXXX to support@everfunk.com.
Can I add an item to my order?
No. For security reasons, we do not store your credit card information locally and cannot authorize additional charges. If you want to purchase additional denim or blazers, you will need to place a completely separate order.
3. Returns, Refunds, and Exchanges
What is your return policy?
We offer a 30-calendar-day return window starting from the date your package was marked as "Delivered" by the carrier.
What condition must items be in to qualify for a return?
To be eligible for a refund, all returned jeans, blazers, and denims must be:
- Unworn, unused, and unwashed.
- Completely free of scents, stains, pet hair, or alterations.
- Accompanied by all original factory tags and brand labels securely attached.
Are there any fees associated with returns?
- Standard Returns (Change of Mind / Sizing issues): The customer is responsible for return shipping costs. A flat $10.00 return processing fee will be deducted from your final refund amount. We do not charge a restocking fee.
- Damaged or Incorrect Items: If we made an error or your item arrived defective, report it to support@everfunk.com within 24 hours. We will issue a prepaid return label, and all processing fees will be completely waived.
How do I initiate a return?
1.Request Authorization:Within 30 Days of Delivery.
Email support@everfunk.com with your order number and specific items you wish to return.
2.Receive Return Address:1-2 Business Days.
Await our confirmation reply containing your official Return Authorization and our designated warehouse address.
3.Pack and Ship:Customer Action.
Pack your items cleanly with all tags attached. Purchase a tracked shipping label from USPS, UPS, or FedEx, and mail the package.
4. Payment Methods
What payment methods do you accept?
To maintain maximum transactional data security, we currently accept PayPal and Venmo as our exclusive payment options.
Can I pay directly with a credit card?
We do not accept raw credit cards entered manually on our site. However, you can easily link your preferred Visa, Mastercard, American Express, or Discover card to your PayPal or Venmo account and select that option at checkout.
How long does a refund take to show on my account?
Once your return package arrives at our facility, please allow 2 to 3 business days for check-in and quality inspection. Once approved, your refund will be sent directly back to your original PayPal or Venmo account within 10 business days.