Return & Refund Policy

Last Updated: 06/13/2024

At Everfunk, customer satisfaction is an important part of our commitment to quality and service. We design and curate stylish accessories including Backpack Bags, Handbags, Shoulder Bags, and Wallets, and we want every customer to feel confident when shopping with us.

This Return & Refund Policy explains the conditions under which products may be returned, how refunds are processed, the timeframes involved, and what customers should expect when requesting a return or refund. Our goal is to provide a clear and transparent process so that every customer understands their rights and available options.

By placing an order through https://everfunk.com/, you agree to the terms outlined in this policy.

1. Return Window

Customers may request a return within 60 days from the date the order is delivered.

This return window provides customers with ample time to inspect their purchase and determine whether the item meets their expectations.

Return Eligibility Timeline

Return requests submitted after the 60-day return window may not be eligible for a refund or exchange.

2. Eligible Products for Return

Everfunk accepts returns for most products sold through our store, provided they meet the eligibility conditions described in this policy.

Products that may qualify for return include:

• Backpack Bags
• Handbags
• Shoulder Bags
• Wallets

To be eligible for a return, the item must meet the following conditions:

• The return request is submitted within 60 days of delivery
• The product is in acceptable condition
• The item is returned with original components when applicable
• The return is approved by our support team before shipping the item back

Products returned without prior approval may experience delays in processing.

3. Condition Requirements for Returns

To ensure fair and consistent processing, returned items should meet basic condition requirements.

Acceptable return conditions include:

• Item is unused or gently used
• Item is free from major damage caused by misuse
• Item includes original packaging when available
• Item contains all included accessories or tags when applicable

Normal inspection is conducted when a returned item arrives at our facility.

Returns that show signs of heavy damage caused after delivery may not qualify for a full refund.

4. Non-Returnable Situations

Although Everfunk strives to accommodate customer requests whenever possible, certain situations may limit return eligibility.

Returns may be declined in the following cases:

• Return request submitted after the 60-day return period
• Item damaged due to misuse, modification, or improper care
• Item returned without authorization
• Missing essential product components

If a return cannot be accepted, our support team will provide an explanation and discuss possible alternatives when available.

5. Return Request Process

Everfunk has designed a simple process for submitting return requests.

Customers who wish to initiate a return should follow these steps.

Step-by-Step Return Process

Submitting accurate order information helps our team process requests efficiently.

Customers should avoid returning products without contacting support first.

6. Return Shipping

Once a return request is approved, customers will receive instructions regarding the return shipment.

Important return shipping details include:

• Return instructions will be provided by the Everfunk support team
• Customers should securely package the returned item
• A tracking number is recommended when sending the return package

Using a traceable shipping method helps ensure that the return arrives safely at the designated facility.

7. No Return Fees

Everfunk does not charge return or restocking fees.

This means:

• No restocking fees
• No processing fees
• No hidden administrative charges

Customers receive refunds without deductions related to return handling.

However, customers may still be responsible for return shipping costs unless otherwise specified by customer support.

8. Refund Processing Time

Once a returned product is received and inspected, Everfunk will begin the refund process.

Refunds are typically completed within 12 days after the return is confirmed.

Refund Timeline

Refund timing may depend on the payment provider and financial institution used during checkout.

9. Refund Method

Refunds are issued using the original payment method used during the purchase.

Common refund methods include:

• Credit card refunds
• Debit card refunds
• Payment platform refunds

Once the refund is issued by Everfunk, banks or payment providers may require additional processing time before the funds appear in the customer's account.

Customers will receive a confirmation email once the refund has been processed.

10. Damaged or Defective Items

Everfunk takes quality seriously, and every item is inspected before shipment. However, if a product arrives damaged or defective, customers should contact our support team promptly.

To assist with the resolution process, customers may be asked to provide:

• Order number
• Photos of the damaged item
• Photos of the shipping packaging

After reviewing the information, Everfunk will determine the appropriate solution.

Possible solutions include:

• Replacement item
• Refund
• Alternative resolution depending on the situation

Our goal is to ensure that customers receive products that meet our quality standards.

11. Incorrect Items

If a customer receives an item different from what was ordered, Everfunk will work quickly to resolve the issue.

Customers should contact support with the following information:

• Order number
• Photo of the item received
• Description of the issue

After verification, our support team will guide the customer through the return process and arrange a suitable resolution.

12. Exchanges

Everfunk primarily processes returns through refunds rather than direct exchanges.

If a customer wishes to receive a different product, the recommended process is:

1. Submit a return request for the original item
2. Place a new order for the preferred item

This process ensures faster order processing and inventory accuracy.

13. Late or Missing Refunds

If a refund confirmation has been issued but the funds are not visible in the customer’s account, the following steps are recommended:

1. Check your bank account or payment provider
2. Contact your financial institution
3. Allow additional processing time if required

Financial institutions sometimes require additional time to finalize refund transactions.

If the refund still cannot be located after these steps, customers may contact Everfunk support for assistance.

14. Order Cancellations

Customers may request an order cancellation if the order has not yet been shipped.

If the order has already been processed or shipped, cancellation may not be possible, but the item can still be returned according to the return policy.

To request a cancellation, customers should contact Everfunk support as soon as possible after placing the order.

15. Customer Support

Everfunk provides dedicated customer support to assist with returns, refunds, or product concerns.

Support Contact Information

Store Name: Everfunk
Email: support@everfunk.com

Customer Support Hours

Our support team aims to respond to inquiries within 24 hours during business days.

16. Policy Updates

Everfunk may update this Return & Refund Policy periodically to reflect operational improvements, customer service enhancements, or regulatory adjustments.

Updated versions of the policy will be published on this page along with the revised effective date.

Customers are encouraged to review this policy periodically to stay informed about their return and refund options.

17. Policy Summary

The key points of Everfunk’s return and refund process are summarized below.

Everfunk values every customer and strives to ensure a positive shopping experience when purchasing Backpack Bags, Handbags, Shoulder Bags, and Wallets. Our return and refund process is designed to be fair, transparent, and customer-focused.

If you have any questions about returns, refunds, or product concerns, please contact our support team at support@everfunk.com during our support hours.